Southern Sun Rosebank & 54 on Bath
Coffee That Lives Up to the Experience.
Overview:
A Commitment to Hospitality Excellence
Southern Sun is a leading hospitality group renowned for its unwavering commitment to excellence, consistency and guest satisfaction. At 54 on Bath and Southern Sun Rosebank, two of the group’s flagship properties in Johannesburg, this standard is reflected in every detail, from the breakfast offering to high-end events and functions. To meet these expectations, the team needed a coffee partner who could deliver both quality and reliability, without compromise.
The Challenge:
Elevating the Guest Experience
For hotels like 54 on Bath, where premium guest experiences are the norm, every cup of coffee served needs to meet a high standard. Whether it’s a quick filter coffee or a cappuccino at breakfast or a handcrafted espresso at a corporate function, there is no room for error. Madeleine Roux, who oversees operations at both properties, needed a partner who could deliver exceptional coffee, reliable supply, seamless service, and hands-on support, especially during major events where attention to detail is everything.
Our Solution:
Turning Expectations into Experience
Avanti partnered with Southern Sun to provide a coffee solution tailored to the needs of both high-volume and high-touch environments. From filter coffee that ensures consistency at functions, to barista-led service at VIP events, our offering is designed to deliver quality and speed at scale.
Madeleine describes our portion-controlled filter coffee and appropriately sized machines as “a significant difference in operations,” helping to maintain consistency while improving productivity. She notes that we’re always present when it matters, attending every major event, providing personalised training, and being on standby for anything they need.
Our Partnership in Action:
Delivering the Details That Matter
It’s not just our coffee that stands out; it’s the way we work. Fast response times, reliable deliveries, and an ability to adapt quickly to hotel demands have all been instrumental in building trust.
Madeleine values our hands-on support, whether that means getting baristas on-site to elevate the guest experience or stepping in with short notice when the unexpected arises.
She describes our product as consistently high in quality, but it’s our people and service mindset that truly define the relationship. “Their support is always on point,” she says, noting how our speed, reliability, and care allow her team to focus on delivering unforgettable guest experiences.
The Result:
From Supplier to Service Partner
For Southern Sun Rosebank and 54 on Bath, partnering with Avanti has meant more than just sourcing a coffee supplier; it has meant finding a true extension of their team. With a shared focus on quality, consistency, and service excellence, this partnership has raised the bar for coffee experiences across the hotels.
“Their product is quality, their approach is consistent, and their people are passionate. It’s this combination that makes Avanti a true partner, and one I’d recommend to any hotel group. Honestly, you don’t know what you’re missing until you’ve worked with them.” - Madeleine Roux, 54 on Bath & Southern Sun Rosebank